CHURN ANALYSIS WITH DELTAGEN
Don't let churn sneak up on you
You work so hard to acquire new customers—and it’s our goal to help you keep them. Churn analysis with DeltaGen delivers the insights you need to understand your customers’ pain points, identify at-risk accounts, and boost customer retention.
Increase retention and renewal revenue
Gaining a deep understanding of the reasons your customers leave will help you focus on the best ways to get them to stay.
Identify win-back opportunities
Churn interviews often uncover opportunities to win customers back, and then we help map out ways to recapture that lost revenue.
Easily view churn data and trends
Our platform separates new and existing business, making it easy for you to view, analyze, and act on the insights you capture through churn analysis.
Customer retention is always on our clients’ minds—and churn analysis with DeltaGen delivers honest and in-depth customer feedback that helps you identify at-risk accounts and boost retention.
DeltaGen goes straight to the source—actual decision makers—to find out why they decided to buy (or not buy). Our win-loss experts conduct adaptive, in-depth interviews with each buyer to uncover the critical factors that drove their buying decisions—and then we deliver those insights 10x faster than our competition.
When it comes to identifying what’s working and what’s not, nobody knows better than your customers. Unbiased and in-depth interviews with your at-risk and churned customers—conducted by trained win-loss experts—help you understand critical details about your customers’ experiences, objectives, and pain points.
Learn about process
DeltaGen transcribes and tags your interviews to highlight the most important themes and trends, and the DeltaGen Platform’s dynamic reporting and Slack integrations make it easy to get the right data to the right leaders. Make changes in your business based on honest customer feedback—and then watch retention improve.
DeltaGen already uncovers the reasons you win and lose new business—and now we’ve made it easier for you to understand why your current customers either renew or churn. The added ability to analyze what you’re hearing from both prospects and existing customers will empower you to better enable your sales and client success teams.
FOCUS ON WINNING
Eliminate the high cost
The cost of acquiring new customers is 5x higher than the cost of retaining the customers you already have. While continual acquisition efforts allow you to expand your customer base, customer retention allows you to maximize the value of customers you've already captured. There are two primary ways DeltaGen performs churn analysis:
Stay interviews
“Stay” interviews with existing clients diagnose the ways you’re meeting (and falling short of) their expectations.
Churn interviews
Interviews with churned clients uncover the reasons they decided to leave
benefits of DELTAGEN
Customer retention is an org-wide objective. DeltaGen provides tools that empower your sales, marketing, CS, product, and other teams to keep a pulse on your customers’ health—so you can take the steps necessary to meet their needs and make sure you’re providing the best experience possible.
