Privacy Policy

1. Introduction

We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy explains how we collect, use, and share your personal data when you use our services.

2. Information We Collect

2.1 Personal Information
When you create an account or profile with us, we collect personal data, such as your name, email address, and payment information.

2.2 Usage Information
We collect data regarding your use of our services. This includes information such as task progress, time spent on the platform, your interactions with our services, and any issues you encounter.

2.3 Cookies and Similar Technologies
We use cookies and other tracking technologies to identify you, remember your preferences, monitor user engagement, improve our services, and deliver a personalized experience.

3. Use of Information

3.1 Service Delivery
We primarily use your data to provide, personalize, and enhance our services. This includes tracking your progress, suggesting relevant features, improving platform performance, and sending necessary updates and administrative messages.

3.2 Data Analysis
We use collected data to understand user behavior and trends, enhance platform functionality, and improve our services.

3.3 Legal Compliance
We may use your data to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

3.4 User Interviews
As part of our product development, we conduct user interviews to gather feedback and improve our services. During these interviews, your data will be handled with the highest security standards to ensure your privacy is protected. All information gathered will be anonymized and used solely for the purpose of enhancing our product.

4. Data Sharing and Disclosure

4.1 No Third-Party Sharing
We do not share your personal data with third parties for their marketing purposes. We may share anonymized, aggregated data for industry analysis and demographic profiling.

4.2 Legal Obligations
We may disclose your data if we believe it's necessary to comply with a law, regulation, legal process, or governmental request.

5. Data Security

We're committed to safeguarding your data. We implement various security measures such as access controls and secure databases. However, no security system is impenetrable, so we cannot guarantee absolute security.

6. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we promptly delete such information.

7. Changes to Our Privacy Policy

We may update this Privacy Policy occasionally. If we make significant changes, we'll notify you via the email linked to your account or display a notice on our site.

8. Your Rights

You have the right to access, update, or delete your personal data. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal data.

9. Contact Us

For any questions, concerns, or comments about this Privacy Policy, please contact us at info@deltagen.ai

By using our services, you consent to our Privacy Policy, effective from 1st May 2024.